Welcome to Sha Russell Skincare. To ensure the highest quality of care, clinical results, and an optimal experience for all guests, please familiarize yourself with our booking, cancellation, and studio policies below. By scheduling an appointment, you agree to these terms. 

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Cancellation & Rescheduling Policy

 

Your appointments are very important to us, and that time is reserved exclusively for you. We understand that schedule conflicts happen; however, we strictly require a minimum of 24 hours' notice for any cancellations or rescheduling requests. 

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Late Cancellations  & Rescheduling:

Cancellations or changes made with less than 24 hours notice will be charged 100% of the scheduled service fee to the card on file. 

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No-Shows:

Guests who miss their appointment without any notification will be charged 100% of the scheduled service fee and may be restricted from booking future appointments online. 

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Deposits & Credit Card Required

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A valid credit card must be securely captured on file via our square booking system to request and reserve any appointment. For select high-value services or packages, a non-refundable deposit may be processed at the time of booking, which will be applied directly to your final balance at checkout. 

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Refund Policy

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At Sha Russell Skincare, we stand behind our expert protocols and use premium, clinically, validated formulations. 

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Services: All treatments, individual facials and advanced modalities are non-refundable.

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Packages, Passes and Bundles: All multi-session packages- including the SR Custom Skin Pass- are final sale, non-refundable, and must be fully redeemed within 6 months of the purchase date. 

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Retail Products: All retail skincare sales (including travel-size kits) are final due to the hygienic nature of professional products. 

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Arrival & Lateness

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Please arrive exactly 5 to 10 minutes prior to your scheduled time to complete any necessary skin consultation forms.

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-If you arrive late, your treatment time will be shortened accordingly to ensure the next client is not delayed. 

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-The full price of your scheduled service will still apply. Arriving more than 15 minutes late will be considered a no-show, and the appointment will be canceled and charged in full. 

 

 

Health & Safety Disclosures

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Please notify your esthetician prior to your session regarding any changes to your health, current medications (especially topical prescriptions like Retin-A, Accutane, or antibiotics), recent medical aesthetic procedures (botox, fillers, laser, microneedling), or if you are pregnant or nursing. This allows us to safely modify your skin longevity protocol and choice of modalities. 

 

 

Thank you for understanding and cooperation. I look forward to providing you with exceptional skincare services. 

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